Return and Refund Policy
At JOLAFUNBS Foods, we offer a 14-day return policy. This means you have 14 days from the date you receive your item to request a return.
Eligibility for Returns
To qualify for a return, the item must be in its original condition—unworn, unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
How to Start a Return
To begin the return process, you can open a return request. If your return is approved, we will provide a return shipping label and detailed instructions on how and where to send your package. Please note that items sent back without prior approval will not be accepted.
A return postage fee of £4.60 (for items up to 10kg) will apply for returns due to customer preference made through our returns portal. Unfortunately, we do not offer free returns in such cases. To avoid unnecessary returns, please carefully review your order before completing your purchase.
For any questions regarding returns, feel free to contact us at info@jolafunbs.co.uk.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, or incorrect. This allows us to promptly evaluate the issue and find a resolution.
Non-Returnable Items
Certain items cannot be returned, including:
Perishable goods (e.g., food, flowers, plants)
Custom products (e.g., personalized items or special orders)
Personal care items (e.g., beauty products)
Hazardous materials, flammable liquids, or gases
Additionally, we do not accept returns for sale items or gift cards. If you’re unsure about the return eligibility of a specific product, please reach out to us at info@jolafunbs.co.uk.
Exchanges
To exchange an item, the quickest way is to return the item in question. Once your return is approved, you can place a new order for the desired item.
Refunds
After receiving and inspecting your return, we will notify you of the refund decision. If approved, the refund will be issued to your original payment method. Please note that it may take some time for your bank or credit card company to process and reflect the refund.
Thank you for choosing JOLAFUNBS Foods!
Eligibility for Returns
To qualify for a return, the item must be in its original condition—unworn, unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
How to Start a Return
To begin the return process, you can open a return request. If your return is approved, we will provide a return shipping label and detailed instructions on how and where to send your package. Please note that items sent back without prior approval will not be accepted.
A return postage fee of £4.60 (for items up to 10kg) will apply for returns due to customer preference made through our returns portal. Unfortunately, we do not offer free returns in such cases. To avoid unnecessary returns, please carefully review your order before completing your purchase.
For any questions regarding returns, feel free to contact us at info@jolafunbs.co.uk.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, or incorrect. This allows us to promptly evaluate the issue and find a resolution.
Non-Returnable Items
Certain items cannot be returned, including:
Perishable goods (e.g., food, flowers, plants)
Custom products (e.g., personalized items or special orders)
Personal care items (e.g., beauty products)
Hazardous materials, flammable liquids, or gases
Additionally, we do not accept returns for sale items or gift cards. If you’re unsure about the return eligibility of a specific product, please reach out to us at info@jolafunbs.co.uk.
Exchanges
To exchange an item, the quickest way is to return the item in question. Once your return is approved, you can place a new order for the desired item.
Refunds
After receiving and inspecting your return, we will notify you of the refund decision. If approved, the refund will be issued to your original payment method. Please note that it may take some time for your bank or credit card company to process and reflect the refund.
Thank you for choosing JOLAFUNBS Foods!